A: To add your trail camera to your account, simply open the Camera Trap Wireless and press the ''scan'' bottom. Follow the on-screen instructions to establish a connection and add your camera to the app.
A: To receive real-time notification from your trail camera, ensure that your mobile device is connected to a stable internet connection, and make sure that push notification are enabled in your device’s phone settings.
A: To share photos and videos, open the app and navigate to the camera’s gallery. Press and hold the desired media files, the tap the ‘’Share icon’’. Choose the app you want to share the media with, such as social media platforms.
A: Yes, you can install and use the Camera Trap Wireless app on multiple mobile devices to access and control your trail cameras.
A: The range between your mobile device and the trail camera dose not impact the camera’s operation. However, both the camera and your mobile device should be connected to a stable and reliable network for optimal communication performance.
A: Please select the number of shots for burst mode in the Burst number option under Photo Settings.
A: Please select 'instant' in the Upload Frequency option under Wireless Settings.
A: Show the QR code on the sharing page to the person you want to share with. Ask them to scan it using the 'add camera' function in the app. They will then see the shared device, and will receive synchronized photos uploaded from the camera thereafter.
Please click the link below for a YouTube tutorial:
Steps to share photos with other participants after purchasing the 'Share Camera' add-on feature.
A: When the red flag appears, it indicates that after changing camera settings in the app, the camera has not yet received the updated settings. The red flag will disappear once the camera receives the updated settings.
A: To save battery power, this feature is not available right now..
A: Just like the first camera, scan the QR code of the second camera using 'scan' button in the app, and the app will display the second camera.
A: Time zones are used to distinguish between different regions' time systems. Each time zone adjusts its time based on a reference time, such as Greenwich Mean Time (GMT). You can select your region to set the time zone for your camera.
A: Yes, the Camera Trap Wireless app allows you to connect and manage multiple trail cameras under a single account.
A: The Command app dose not provide direct access to the trail camera’s memory card files. To view or manage files on the memory card, remove the card from the camera an use a compatible card reader or device.
A: The battery life of a wireless trail camera varies depending on usage, camera settings, and environmental conditions.
A: Trail cameras support SD cards with varying storage capacities. The maximum capacity can vary depending on the SD card's compatibility. Hence, we recommend testing the SD card at full capacity before using it in the field
A: Your device may have hardware damage. Please contact the vendor from whom you purchased it.
A: Your camera has not yet successfully initialized the network. Please wait for the network to initialize in the preview interface before enabling this feature.
A: The camera syncs only during uploads as a mechanism to prevent excessive use of network bandwidth. Therefore, in Setup mode, syncing or manually taking photos/videos for upload needs to be done manually. In ON mode, syncing with the cloud occurs when the camera is triggered and upload is initiated.
A: Please check if your device is set to 'Timer' mode and ensure the camera battery level is adequate. You can cover the circular hole on the left side of the lens facing yourself, then manually take photos/videos in Setup mode to verify if the camera displays operation in black and white mode for night-time capturing.
A: Rechargeable batteries will cause incorrect battery percentage for the camera in the APP. We do not recommend using rechargeable batteries.
A: No, you should never mix batteries. After your camera batteries die, always install brand new batteries in your camera.
A: After switching the camera to 'ON,' it doesn't turn off. Instead, after completing the setup, it switches to AUTO WORK MODE, which means it will start taking and uploading photos to your app only when triggered by motion.
A: Please use this feature after syncing with the cloud via SYNC in Setup mode.
A: Please use the 'Bonus' feature in the app to access the SIM card's official website and contact the relevant personnel.
A: Please check if the SIM card can access the network in the camera's operating environment.
A: 1. Please check if the SIM card can access the network in the camera's operating environment. 2. It may impacted by the network quality and, in Setup mode, there is an item "connection status" may help to check it.
A: Your SIM card may be experiencing slow network speeds in the camera's operating environment, preventing larger video files from uploading successfully.
A: It means your camera is not yet connected to the server.
To check the SYNC status, please click the link below for a YouTube tutorial.
Step To Check the SYNC StatusA: No, you can sync your camera remotely from your phone. However, we recommend syncing in proximity of your phone to verify sync was successful.
A: Due to network conditions, sometimes transmissions can be delayed. This can be due to a temporary decrease in signal strength, weather conditions, or simply the amount of traffic on the network. The camera has a built in troubleshooting mechanism to attempt to resend images at a later time that weren't successfully transmitted previously, likely at the next trigger or daily check-in.
A: In order to connect to our app, your cell phone will need to have 4G/LTE reception or a Wi-Fi connection. If you are in a remote location, there is likely not enough data coverage to properly use our app.
A: It is not necessary to re-sync your camera to your new device. Your camera will be displayed on your account once you download the app and log in with your credentials.
A: Sorry, GPS functionality is currently unavailable. However, If you want your photo to include location information, you can set up the camera location in the app or use the "GPS" button in the app.
A: If you lose connectivity to the network, the camera will continue to take images like a normal trail cam and save them to the TF card.
A: To test internet connectivity, please click the link below for a YouTube tutorial:
Test Step 1 - Steps to test successful internet connection
Test Step 2 - Check the Connection Status
Test Step 3 - Check the SYNC Status
Your camera battery remaining: 0% to 5%
Your camera battery remaining: 6% to 25%
Your camera battery remaining: 26% to 55%
Your camera battery remaining: 56% to 75%
Your camera battery remaining: 76% to 100%
Your phone is offline or this device is not linked to your account.
Your camera almost no signal (0% to 9%).
Your camera signal strength is poor (10% to 34%).
Your camera signal strength is fair (35% to 49%).
Your camera signal strength is good (50% to 84%).
Your camera signal strength is excellent (85% to 100%).
Your SD card has 70% to 100% available space.
Your SD card has 30% to 69% available space.
Your SD card has 1% to 29% available space.
Your SD card is at full capacity.
Your phone is offline or this device is not linked to your account.
This icon means your device is currently shared with others.
This icon means your device is not currently being shared with others. You can purchase this service in APP.
This icon means the owner’s account of the shared divice.
Last time your device synced with the server.